Bob Scales

Stephen Best

Steve is an Associate for Max Productivity focusing on Quality and Lean Integration. He has worked in the manufacturing industry for over 40 years with experience in major appliances, aviation, medical systems and steel fabrication. Steve’s career has spanned three major corporations- Whirlpool, Matsushita and General Electric Co with primary focus and responsibility in Quality Assurance, Industrial Engineering and Manufacturing Processes. He has led quality departments driving improvements in service incidence and operational efficiency.


  • Major leadership role in development of Whirlpool Quality Management Systems for Whirlpool NAR based on ISO 9002 and TS 16949
  • Development of new model planning and introduction processes
  • CAL and QAL testing, repair bay management and development of Corrective Action Processes
  • Managed warehouse rework and division product safety and recall processes
  • Graduate of the Manufacturing Management Program and Management Problems Analysis programs from General Electric
  • Quality audits conducted in more than 25 different Whirlpool and supplier plants.


  • Certified by ASQ as a Quality Engineer
  • Certified Auditor for Whirlpool WQMS/ WPQS based on ISO 16949 quality systems.
  • Graduate of the Six Sigma Training
  • Lean Champion and facilitator using Toyota Manufacturing system
  • Bachelors of Science in Physics and Math from Western Kentucky University
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